1. How can I contact your store?

You can contact us by sending an email to travelize.shop@gmail.com. We will respond to your inquiry as soon as possible.

2. How long does it take to process an order?

Orders are typically processed within 2-3 business days (excluding weekends and holidays) after payment confirmation. Please note that processing times may vary based on product availability and specific processing requirements.

3. How long does shipping take?

Shipping times vary depending on the destination and shipping method selected at checkout. Here are the estimated delivery times for international orders:

  • United States: 7-12 days
  • Canada: 7-12 days
  • United Kingdom: 7-12 days
  • Australia and New Zealand: 7-12 days
  • All EU countries: 7-12 days

4. Can I track the status of my purchase?

Yes, once your order is shipped, you will receive an email from us with a tracking number. You can use this tracking number to track the progress of your purchase. Please allow 48 hours for the tracking information to become available. If you have any issues with tracking your order, please contact us with your name and order number.

5. What should I do if my package is lost or stolen?

We are not responsible for lost or stolen packages that have been confirmed as delivered to the address provided for the order. However, if you encounter any issues with a missing package, please reach out to us and we will assist you by providing necessary information to help resolve the issue to the best of our ability.

6. What is your return policy?

We have a 30-day return policy. If you would like to return an item, it must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. To initiate a return, please contact us at travelize.shop@gmail.com. Please note that items sent back without prior authorization will not be accepted.

7. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

8. What should I do if I receive a defective or wrong item?

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right by providing a replacement or refund.

9. Can I exchange an item for a different one?

The fastest way to get the item you want is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can proceed with a new purchase.